Return Policy
Refund and Return Policy
Last updated: October 18, 2025
1. Introduction
At Drive & Music, we value our customersβ satisfaction. This Refund and Return Policy applies to all purchases made through our website driveandmusic.com and explains the conditions for returns, exchanges, and refunds.
---
2. Right of Withdrawal (EU Customers)
According to European Union law, customers have the right to withdraw from their purchase within 14 days of receiving the order, without the need to provide any reason.
To exercise this right, please contact us via email at contact@driveandmusic.com, providing:
The order number;
Full name;
Reason for return (optional);
Photos of the product (when applicable).
Β
---
3. Return Conditions
To be eligible for a return:
The item must be unused, in its original packaging, and in perfect condition;
All accessories and tags must be included;
Customized, hygiene-related, or discounted products cannot be returned.
The customer is responsible for the return shipping costs, except in cases where the received item is damaged, defective, or incorrect.
---
4. Damaged or Defective Products
If you receive a defective or damaged product, please contact us within 7 days of receiving your order and provide clear photos of the product and its packaging.
After evaluation, we may:
Send a replacement product free of charge, or
Issue a full or partial refund, depending on the situation.
Β
---
5. Refund Processing
Once the returned product has been received and inspected, your refund will be issued to the original payment method within 7 to 14 business days.
---
6. International Shipping and Returns
Our products are shipped directly from our international warehouses (China and the USA).
The average estimated delivery time is between 10 and 25 business days, depending on the product and country of origin.
In some cases, delays may occur due to factors beyond our control (customs procedures, international transport, holidays, etc.).
---
7. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for the following items:
Underwear, swimwear, and used jewelry;
Personalized or made-to-order products;
Items showing signs of use, washing, or alteration.
Β
---
8. Contact
For any questions about returns, refunds, or exchanges, please contact us at:
π§ contact@driveandmusic.com
π¬ Drive & Music
π driveandmusic.com
---
9. Important Note
As we operate under an international dropshipping model, some products may be shipped separately if they come from different suppliers.
Customers will always be informed about their order status and receive the corresponding tracking number.
